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Home > Insurance > Five Star Customer Service
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Five Star Customer Service




Policyholder & Account Information
Thank you for calling Five Star Insurance Agency. This is (Representative Name) How may I provide you with Five Star Service to you today?
Called about this matter before? *
What type of policy inquiring about *
Policy Number *
First Name *
Last Name *
PERSONAL or COMMERCIAL policy *
Who I have the pleasure of speaking with today *
For security, please verify the following
Street *
City *
State *
ZIP / Postal Code *
E-Mail Address *
Just in case we are disconnected
Contact number *
RECAP OF THE ISSUE *
Do you mind if I place you on hold for just a brief moment so I can review the account for further assistance? Thank you for holding.
· Insured Customer Service and/or Payment Request
I’m sorry to keep you on hold.
We can gladly provide you with a certificate.
Review of the Necessary Action to be Taken
Additional issue needing assistance
I see that we don’t have your (OTHER LINES OF BUSINESS) with us
Aware we offer Auto, Home, Commercial, and Life Insurance
Able to get an agent on the line to discuss additional coverage
If unavailable now, schedule date & time for an agent to call
Awesome! I’ll have scheduled for an agent contact you (DATE) to discuss these products. Thank you for calling and we look forward to provide you with Five Star Service on your next call.
· Insured Certificate Request
I’m sorry to keep you on hold.
Need to get additional information to complete your request.
Name of the certificate holder
Address of the Certificate Holder
Contact Number
Fax Number
Email Address
Send this certificate Attention to
Prefer Fax or Email
Forward a copy
Will you hold one moment while I create this certificate for you and forward to you? Please hold for 2 to 3 minutes, while I process your request? Thank you for holding. You’re request has been sent.
Received the document before disconnecting
Additional issue needing assistance
I see that we don’t have your (OTHER LINES OF BUSINESS) with us
Aware we offer Auto, Home, Commercial, and Life Insurance
Able to get an agent on the line to discuss additional coverage
If unavailable now, schedule date & time for an agent to call
Awesome! I’ll have scheduled for an agent contact you (DATE) to discuss these products. Thank you for calling and we look forward to provide you with Five Star Service on your next call.
· 3rd party Customer Service Inquiry
I’m sorry to keep you on hold.
Review of the Necessary Action to be Taken
Need to get additional information to complete your request.
Caller's Name
Contact Number
Email Address
Additional issue needing assistance
Received the document before disconnecting
Thank you for calling and we look forward to provide you with Five Star Service on your next call.
· Certificate Request from 3rd Party
I’m sorry to keep you on hold.
Need to get additional information to complete your request.
Name of the certificate holder
Address of the Certificate Holder
Contact Number
Fax Number
Email Address
Send this certificate Attention to
Prefer Fax or Email
Will you hold one moment while I create this certificate for you and forward to you? Please hold for 2 to 3 minutes, while I process your request? Thank you for holding. You’re request has been sent.
Received the document before disconnecting
Submission Validation
Required

Important Notice
Any submissions or payments made via this website do not constitute a binding agreement to your policy or coverages. Changes and payments to policies are not effective or binding until you, or any party involved, receive official notice from either your insurance agent, or your insurance company. If you have any questions, please feel free to contact us.

Per the terms of our online privacy policy we will not resell your information to any third-party.
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3355 Lenox Rd. Suite 750 | Atlanta, GA 30326
P: (678) 526-7979 | F: (678) 526-7222 | info@fivestarinsuranceagency.com
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